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eGaming Operations Executive

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Role area:
CEO Europe Online
Contract type:
Full Time
Location:
Cluj - Napoca
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This role will report into the Operations Team Lead, and will have the following responsibilities:

  • Setting up new game content
  • Supporting roll out of new product
  • Contributor to overall Gaming/Betfair operational performance
  • Promotional management: Working closely with marketing teams to define and create customer promotions and then execute/fulfil. Build bonuses, perform customer segmentation, payment handling.
  • Resolve customer queries relating to current and past promotions
  • Design and build automated promotions
  • Fulfil scheduled promotions
  • Making ad hoc credits and bonuses
  • Review new player registrations, closing out exploits/fraud and passing potential high rollers to VIP teams
  • Set and be familiar with Game limits configuration for Casino based products
  • Act as a customer for product and technology teams on the backend tools used day to day. Work cooperatively for defining scenarios and requirements on how operational efficiency can be increased.
  • Focused on results and being a problem solver on a daily basis
  • Contribute to best practices for operational execution
  • Contribute to planning excellence by providing input on how to do things

Skills and experience

  • 2 years experience in an e-commerce environment, not necessarily gaming, as a content, product or operations executive or other similar role.
  • Good understanding of internet technology and devices
  • Familiar with the processes and toolset used within an e-commerce function, including CMS, Microsoft Office etc.
  • Great communication and relationship building skills.
  • Drive, energy and a sense of humor
  • Strong problem solving skills with clear attention to detail
  • Demonstrable experience of issue resolution within an online organization
  • Educated to Bachelor degree level, major in computing or e-commerce preferred.

Note: this role will involve weekend and out of normal business hours work (possible UK hours schedule /11 am – 8 pm Romania time), as required, to deal with site issues and particularly busy periods in the sporting calendar