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Security Operations Analyst

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Role area:
Contract type:
Full Time
Cluj - Napoca
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Role Purpose:

The PPB SOC Security Shift Lead is responsible for overseeing operations in the PPB Security Operations Center (SOC), as well as contributing to daily SOC workflow, human resources management and special projects. Responsibilities include allocating resources to key tasks per leaded shift teams and maintaining effective service delivery. The SOC Security Shift Lead will be responsible for monitoring qualitative and quantitative metrics of SOC Analysts and Interns, as well as also providing mentoring and technical guidance where needed. The SOC Shift Lead is also responsible for handling internal escalations from their team as well as escalations from management. The SOC Shift Lead should have demonstrated significant expertise and should have had extensive experience as a SOC Analyst in order to be considered for this position. The PPB SOC Security Shift Lead is expected to mentor, train, audit performance (ticket reviews and analysis audits), assist the Management team with performance reviews and any performance – related activities for members of the team to which he/she is assigned as lead. In addition, the PPB SOC Security Shift Lead is expected to contribute to filing enhancements, encourage participation in Security Scenarios activities and other collaborative team activities. The SOC Shift lead is a liaison for SportsBet, to other PPB departments and to the SOC Manager and should represent the team in matters of SOC efficiency, processes, training, and the general wellbeing of the team. The ability to work in a highly matrixed organization is a must. The most important function of an SOC Shift lead is to ensure a positive, productive team, meeting the standards of SOC performance.


  • Attention to detail and great organizational skills
  • Performance Management of team
  • Ensure SOC workflow keeps running smoothly and allocate resources appropriately to tasks
  • Improving SOC workflow and processes
  • Handle escalations from team and management
  • Monitor and review key metrics for SOC personnel on shift, ticket quality assessments.
  • Provide developmental and technical feedback to SOC personnel
  • Participate as needed in internal planning sessions and provide feedback for service enhancements
  • Ability to provide content for Root Cause Analysis (RCA) documents and track and carry out administrative and remediation activities.
  • Act as first point of contact for the SportsBet operations in relation to their processes.


  • Attention to detail and great organizational skills
  • Performance Management of team
  • Ability to apply technical concepts to problem solving
  • Excellent written/verbal communication skills
  • Expertise in security and networking concepts and associated best practices
  • Ability to manage multiple escalations and make effective use of SOC resources

Key Strengths: 

  • Thorough understanding of the OSI model is required
  • Strong knowledge of application layer security and architecture is desired
  • Extensive experience with Linux, UNIX, Windows operating systems
  • Thorough understanding of network services, exploits, vulnerabilities and attacks, routing principles and networking fundamentals, well known protocols, command line interfaces
  • Significant understanding of regular expressions
  • Solid knowledge of Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep, etc.)
  • Keen ability to diagnose and troubleshoot technical issues, excellent problem-solving skills
  • Scripting/programming skills a plus
  • Ability to quickly understand and adapt to a complex, rapidly changing, global organization, e.g. changing organizational structure and stakeholders 
  • Multitasking in a fast-paced environment 
  • Working effectively with a variety of stakeholders from different technology and business
  • Excellent English verbal and written communication skills
  • Ability to work with a low level of supervision, and can be relied upon to deliver good quality results by agreed deadlines 
  • Experience using trouble ticketing
  • Excellent organizational and communication skills are required
  • Excellent interpersonal and client service skills are required
  • Dedication to user service and passion for learning and security