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Delivery Assurance Lead

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Role area:
Contract type:
Full Time
Cluj - Napoca
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Role purpose:

The Delivery Assurance Lead is responsible for Portfolio planning of product and technology initiatives based on prioritization input from Delivery Assurance Manager and Stakeholders and for owning relationship suppliers from a technology perspective under Customer Engagement & Acquisition

The role has specific responsibility for internal and external dependency management and delivery risk management.

This role reports into the Delivery Assurance Manager, Customer Engagement & Acquisition and will require travel to other locations including London, Dublin and Porto.


  • Delivery Portfolio Planning and Reporting of all initiatives under Customer Engagement & Acquisition
  • Input into overall prioritisation led by Delivery Assurance Manager and Portfolio Manager with focus on technical dependencies and efficiencies
  • Clearly articulate priorities to the delivery teams and stakeholders
  • Facilitate Technology input into Investment Requests with supervision from Delivery Assurance Manager.
  • Internal and External dependency management for roadmap initiatives together with Project Management/Programme Management.
  • Delivery Risks and Issues and Implement mitigation plans
  • Work together with the Heads of Tribes on resource allocation, initiatives planning and efficiencies implementation.
  • Work together with the Delivery Managers on removing blockers for delivery, sprint planning and tracking against roadmap, ongoing dependency management.
  • Own key communications to 3rd parties: change freezes, key events, project initiation, project closure
  • Provide a clear view on suppliers budget and ongoing budget management
  • For new suppliers, coordinate technical due diligence and clearly articulate the technology input
  • Work with partner management and commercial negotiations team on contract renewals
  • Focus on continuous improvements in Customer Engagement & Acquisition tribes

Key Strengths:

  • 3+ years of experience in a related function is required
  • Proven track record of delivering technology through multi-disciplinary teams using agile and lean software development methods;
  • Structured thinking and a clear ability to plan and deliver technical outcomes to get to the end architecture;
  • Successfully managed customer engagements to completion and customer satisfaction
  • Excellent communication and interpersonal skills with the ability to explain complex technical challenges in a simple and effective manner;
  • Ability to set priorities and focus teams on what is most important;
  • Builds strong relationships with key stakeholders based on mutual respect, openness and transparency;
  • Works at pace and conveys a sense of urgency to the team;
  • Leads by example in terms of work ethic and professional attitude;
  • Able to project manage work and prioritise effectively;
  • Works well under time and environmental pressures;
  • Excellent written and verbal communication skills.


  • INFLUENCING SKILLS – Highly developed stakeholder management skills; able to collaborate well and develops strong relationships.
  • CULTURE FIT – Pace, high self-awareness, high IQ and EQ, ambitious, low ego, transparent, entrepreneurial, high integrity, accountable, results-focused and flexible.
  • COMMUNICATION SKILLS – Strong communications skills are a crucial requirement in this position, as technical solutions often need non tech-based inter-departmental explanations, especially when dealing with support teams.
  • RESILIENCE – Is resilient and confident under pressure; handles and manages crises effectively; maintains a positive attitude despite adversity; bounces back from setbacks; grows from hardships and negative experiences
  • NEGOCIATION SKILLS – Reach agreement by seeking mutual benefit and maintaining relationships
  • Experience of working with agile development practices
  • Experience in implementing 3rd party products and platforms

Flexible working is our way of working! We’re a diverse workforce and therefore a ‘one size fits all’ approach isn’t necessarily best. Whatever your personal needs may be, let’s have a chat and see how we can accommodate them.